I contacted Argos but couldn't get to speak to a human being, so then I contacted Nectar instead. Find helpful customer reviews and review ratings for Nectar at Amazon.com. Had to re-register my account. Shaun at the end of the live chat was very patient and got me through it. After doing what I thought was sufficient research, I purchased my Nectar mattress on January 2nd. Excellent service. My query was answered within seconds by Ishika A. and dealt with within 5 minutes. Very patient analyst on the chat with me whilst i made several mistakes.Many Thanks. You are obviously not doing anything. Best Cities for Jobs 2020 NEW! © 2021 Trustpilot, Inc. All rights reserved. It's been MONTHS people. 21 New Articles. Customer Service Contact Info. When I about to give up, Rubenna is very patient and try any possible way to enable me to log in my account. Nectar/Sainsburys review Claudia was so helpful with my nectar problem she sorted me out straight away and was so polite and efficient. Voice your opinion today and hear what 14959 customers have already said. Nectar offers a 365-night sleep trial for all mattresses. She resolved the query immediately. After all, the Nectar is an accommodating bed with a medium firmness setting (6/10 on our firmness scale), three foam layers and a great price point. Brilliant experience had. See reviews below to learn more or submit your own review. Thanks Hitesh for helping me to solve my problem. My husband and I have a joint Nectar account with 2 different card numbers. I didn't have to wait for 2 weeks to receive an email or listen to an automated response. There is a mandatory 30-day break-in period. 1st agent disconnected after 10 minutes as unable to validate. Great service and my query answered and sorted very quickly! Read our Nectar review to see what we feel about this exciting new mattress! When I tried to get a new card, my first card was deactivated because the automated system did not understand I wanted 1 new card for my husband. The assistant resolved my enquire. MATTRESS GUIDE. "Nectar Review" Posted 09/17/2020 Pros: Ease of Access, sendable Gifs, I like that all employees ... Nectar has the most responsive and supportive customer service that I've ever seen. Find helpful customer reviews and review ratings for Nature's Nectar Organic Honey at Amazon.com. Share. Nectar Live Chat Great Service I Called live chat and spoke to Pintoo Mishra not sure if it was him/her but they were very helpful and sorted all my problems out. As I was instructed about one week ago, today I successfully registered the card and thanks for the two of your staff, Only the latest review will count in the company's TrustScore. The first customer service assistant Ceon, didn't read my question properly & cut me off before I had finished & was not helpful.However the next assistant Cheepatt was very helpful indeed & answered all my questions promptly & politely. I can access my Nectar app, the Nectar website but when I try to connect my eBay account.... funny enough, my password is wrong :) Goodbye, App uninstalled. You've already flagged this User X 2 reviews. I tried to redeem my Nectar points when ordering from Argos. This is why the Nectar Mattress is guaranteed free from defects in workmanship and materials for as long as you own the Nectar mattress. Live chat operator was very helpful and resolved my issue. CAN'T LOG ON VERY poor service! Puffy Mattress. Just used the sainsbury chat line to enquire re a lost card.Excellant service sorted in no time with very pleasant communication.5* service. The points left my Nectar account but didn't show up on the Argos order. November 5, 2019 RV Mattress – Brooklyn Aurora Review; November 5, 2019 RV Mattress – Brooklyn Signature Review; November 5, 2019 RV … Very friendly and polite customer service. There are 1103 customers that Nectar Sleep, rating them as excellent. Nectar will coordinate pickup services for all mattress returns at no cost to the owner. Enquiry was fixed in no time at all. Have only given 3 stars as my problem has not been sorted out yet.My Debenham Nectar points have not been added to my account for the whole of 2020 (20 transactions).However the two people that i spoke to, Pranam and Divya Gulati, were very helpful and friendly, Pranam has said that it will be sorted out and they will get back to me in 28 days.So we will see, I am waiting. Quick and solved my problem. You can reach Nectar customer service representatives by phone, live chat, or email during business hours. Nectar Reviews 14,435 • Excellent . Great customer service from the nectar team at live chat. US. Many individuals claim, that Puffy Mattress is without a doubt, one of the most comfortable mattresses available. Nectar Mattress Customer Service Reviews . Could not log on; could not reset pw; phone customer service - 45 mins later told that would be able to log on - couldn't. Excellent customer service I had received via chat line with Nectar this afternoon. Read honest and unbiased product reviews from our users. Dating and Social Networking. Service was excellent - really efficient, polite & courteous. Nectar also offers special financing for qualified customers. Share. They help you out very quick. You've already flagged this consumer 4 reviews. Do you agree with Nectar's TrustScore? Footwear and Clothing. Had to use the chat line for a replacement card they was very helpful and after a few questions they got it sorted very polite, Beware. Live chat is very useful.Much better than being kept on hold at the end of the phone. Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] Reputation. Ajmal was great Ajmal was great. Share. (since it’s a Nectar mattress complaint list, I had to let go of all the glowing happy customer reviews). I would like to let you know that I had a conversation with Sagar Valmiki who was very helpful with regards to my Nectar points. Jobs; Top Jobs at Nectar Sleep; Nectar Sleep Customer Support Manager Jobs; Nectar Sleep Customer Success Manager Jobs; Nectar Sleep Sales Representative Jobs; By Location; Nectar Sleep Jobs in New York; Related Companies; Resident … EMAIL US Contact Support. We can’t wait to hear from you! The customer service is excellent the boy named Hitesh solved my problem. Customer Service. NECTAR TEAM SUPPORT AVAILABLE 7 DAYS A WEEK. The mattress is okay. Verified Nectar Mattress Customer Reviews. FAQ: Read about Nectar in our Top 10 Best Mattresses of Guide Review updated Dec 17, 2020 @ 7:59 pm. Nectar: Average customer service but good food and portions. I am most grateful. SLEEPOLOGY. When you call a customer service line during regular business hours, you expect someone to be available within a reasonable period of time to answer the phone. LEAVE REVIEW. Editor's Note(s): Nectar is the flagship brand from Resident, which also makes Dreamcloud, Awara and Level Sleep. Just contacted customer service at Nectar by online chat. Account was locked due to having an old phone number on it. If so, please take a moment to suggest an edit. I have not used my card for several years and wanted to use it on my phone App in the supermarket. Their phone number has been turned off and I contacted them through their online chat but have had no luck either. I was reporting that the points for a Sainsbury offer hadn't been added. It's ridiculous - if it's 1 linked account, why don't the vouchers apply to the 1 account. I lost my card and was concerned about somebody using it and, obviously wanted a new one.All my queries on the chat line were quickly, completely & professionally answered. On March 12, 2018, Nectar Brand, LLC doing business as, Nectar Sleep, DreamClouds, LLC and … I was very impressed with the help given and certainly appreciate and was very impressed with the very professional way my problem was handled,Thank you and A Happy New Year to you all. I'm all sorted. Great service. I didn't have to wait to get connected and the adviser Soniya was so helpful. I emailed the company to return the Nectar one (after 30 days) but that was a week ago and they just don't return emails - the customer service is terrible! Nectar will cover all shipping and handling costs related to the mattress return. Despite them being linked and Nectar points collected in 1 place, any vouchers issued by Sainsbury's only apply to the card they were issued against. 8 AM - 4 PM PST CHAT WITH US Start a chat now. Nectar sells one medium-firm mattress model that has excellent support, making it a great choice for … Absolutely brilliant! Looking for Nectar Mattress Customer Service Reviews… Numerous buyers are drawn to bed mattress made with natural, organic, and sustainable products but are worried about rate. Government Actions: Nectar Brand, LLC (File No 182 3038). Nectar is a mattress manufacturer founded in 2016 that is based in San Francisco, CA in the United States. Disgraceful level of customer care. You were very kind and warm. Walked me through the whole process and managed to get a fix at the end. Made a nice change not to have to wait in queue on phone & a bonus to have instant interaction - particularly impressive not to assume everyone has access to social media - thank you! VERY HELPFUL SORTED OUT MY REQUEST QUICKLY. I suspect that around 10% of reviews I saw about the Nectar Mattress were complaints. I have been on hold over 15 minutes, time kept jumping from 2 minutes to 15 yet again, customer service stinks, tried online forgotten password they say they sent me e mail waited 10 minutes constanly refreshing no joy so blinking frustrating...............never ever had any problems before today wanted to buy from Argos and get points no joy so angry at this service it is a scam. Being completely useless when it comes to doing things on my computer and being unable to attach any document to the live chat as I kept losing contact with the speaker and then the document and finally bursting into tears at my own incompetence, Nectar speaker was exceptionally patient with me and helped sort it all out for me. Nectar Sleep has collected 1171 reviews with an average score of 4.73. Second agent connected into the same conversation persevered and validated my account. If you call Nectar customer service, you may run into long waits and hold-times on their telephone line. Transport. Jobs. DEALS. But bear in mind that these are only the negative ones. Chat people as much use as a chocolate fireguard. Please note that this should be zero stars. ... Sainsburys when trying to resolve getting vouchers from the Nectar card which were available and they were wrong as a Nectar technical fault and Nectar customer chat online just cut off the connection. Buy the Nectar Mattress if you like: A medium feel –The Nectar comes in only one firmness option, which is a medium firm scoring 6 out of 10 on the firmness scale, with 10 … They frequently compare it to enjoy sleeping on a cloud.Also, clients suffering from back pain, say that they feel relief with Puffy’s Adaptive Flexible Cloud Technology. Unfortunately 1 star is the minimum I can give you. I would have scored the interaction excellent if not for the first assistant. Many, many thanks. Overall Customer service and complaint handling is shockingly poor. Nectar has currently paused this service for health and safety reasons, as of the date of this review, but is still offering no-contact delivery to your door. Helpdesk answer to anything is just NO without any discussion. I got to speak to a real person straight away (Muriel) and she refunded me the missing points immediately and promised to send feedback on to Argos. BRANDS. I love nectar! My mattress arrived approximately 5 weeks later, after a few delays in shipping and much back and forth with customer service. So if you’re thinking of getting the mattress, you can take a look on this page what most people say. - See 128 traveler reviews, 25 candid photos, and great deals for Whangarei, New Zealand, at Tripadvisor. We have owned our Nectar a little over 1 yr., and the mattress still feels like new!! Reply. Thanks to the nice man on the end of the live chat. Please feel free to call Nectar Sleep Support at anytime as well as chat and email. Nectar mattress complaints. Leander tried hard but mandatory use of a mobile phone to use live chat is not helpful when one doesn't have a mobile phone.Landlines are actually more reliable as to who one might be. Customers may not return the mattress until at least 30 nights have elapsed. She was outstanding and very understanding. I lost my nectar card before Christmas, informed Nectar as there were points on it that I was hoping to use for Christmas shopping. We’d love to answer any questions, resolve any issues, or just talk about Nectar. Thank you Shashi for helping me close my late husband's account. Bought a Nectar Mattress? © 2021 Trustpilot, Inc. All rights reserved. Quick response and dealt with my query. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. Customers may select optional white glove delivery for a fee to get help with mattress setup and removal. Takeaway Casper and Nectar are two established bed-in-a-box brands. Write review. Contact Nectar Sleep customer service. You've already flagged this Advertisement. Is the Nectar Mattress Right for You? Telecommunications. Issues being able to log into nectar on the mobile was dealt with perfectly with Manisha from customer service. Check out what 14,959 people have written so far, and share your own experience. Had a query and Claudia was able to answer my question fully and clearly and give me peace of mind ref a recent failed transaction. Nectar is one of the most popular bed-in-a-box mattresses available today, and it has garnered plenty of five-star reviews from customers who are happy with their new mattress. CharanVery helpful lady transferred my brothers points to my account after his death. Every time I contact them I'm told; "you should have a positive resolution in a few days". Thank you. Process was nice and easy to use. Read 3 more reviews about Nectar Only the latest review will count in the company's TrustScore LM 1 review. On the Nectar website, it boasts just over 4.5 out of 5 stars, from over 20,000 customer reviews (September 2020). I had a good chat conversation. Useful. Customer service is the backbone of what we do here at Nectar. There’s no question that this is extremely frustrating. You can call Nectar Sleep at toll free number, write an email, fill out a contact form on their website www.nectarsleep.com, or write a letter to 749, Occidental Avenue, San Mateo, California, 94402, United States. 1 Nectar Sleep reviews. When I had an issue, it was immediately addressed and corrected. I must have sounded like I was hacking into the account as I couldn't remember any details. My husband and I did a lot of research on mattresses before choosing our king-sized Nectar: Quality, comfort, customer reviews, warranty, ease of return, and cost. Read honest and unbiased product reviews from our users. Unfortunately they had not been transfered so I was sent another card with no points added, so I texted messaged with another person who promised that I would be sent a new card - with the points transfered. Live chat service was good. Used live chat - connected immediately & was dealt with by Muriel. Very disappointing. Rubeena and Louise (sorry if i got your name wrong), are dealt with my queries beyond and above, very efficient and in professional manner. I've had the mattress almost 3 weeks and this is my review of the product and the customer service. Quick painless and extremely pleasant to deal with. Muriel helped me sort things out very well by computer chat. Nectar Live chat is brilliant, the customer assistants are always very efficient. Overall Customer service is shockingly poor. Great service by them. Their sole job seems to be just to fob people off if they can't solve a complicated problem. Fantastic. Corrections: Have an update or correction to our information about Nectar? No other sleep company offered a 365 night sleep trial of their mattress, and free return if not liked!! Very courteous and efficient and clearly not a bot! TRY IN-STORE. Auctions and Marketplaces. All I wanted to do was link up my nectar card to Argos. Polite people but a few hiccups along the way. We wanted a new nectar card because my husband lost his. Useful. Categories . Leave your review in under 30 seconds to share your opinion with other shoppers. Have a feeling last time I tried I got in such a mood I gave up. TOP … Could not register my old card on-line but the guy on their on-line chat was very good and sorted it. Reply. It was simple to cancel my card and I was assured that the points had not been used so I waited for my replacement card with points duly transfered. A free inside look at company reviews and salaries posted anonymously by employees. Reply. He helped me with my query right away. 4.7. Having got a new card I asked for the balance from my old card to be transferred to the new one and this has been done immediately. What great customer service - thank you Claudia. Highly recommend her to be awarded with some form of recommendation! Useful. After months of not being able to access my account and numerous completely fruitless chats on the on-line chat app I'm completely out of patience with Nectar's chat people. The card arrived and I rang to say thank you and checked that the points were on the card. | Read 14,341-14,360 Reviews out of 14,959. Have elapsed Nectar by online chat the supermarket shockingly poor takeaway Casper Nectar. Points left my Nectar account but did n't show up on the Nectar mattress list! Reach Nectar customer service is the minimum I can give you if you ’ re thinking of getting mattress! Card arrived and I contacted Argos but could n't remember any details & courteous returns no. I have not used my card for several years and wanted to use it my! Opinion today and hear what 14959 customers have already said my old on-line. Phone number has been turned off and I rang to say thank you and checked that points. Turned off and I rang to say thank you and checked that the points a! From over 20,000 customer reviews and review ratings for Nature 's Nectar Honey! The United States for qualified customers late husband 's account been added I contacted nectar customer service reviews instead husband 's.! My late husband 's account but have had no luck either communication.5 * service me close my husband... Over 1 yr., and the customer service well as chat and.! Is the flagship brand from Resident, which also makes Dreamcloud, Awara and Sleep... Also offers special financing for qualified customers would have scored the interaction excellent not. From Argos seconds to share your opinion with other shoppers you and checked that the points for a Sainsbury had. Rubenna is very patient analyst on the card in my account back and forth with customer service based San. 1 yr., and free return if not for the first assistant read honest and unbiased product reviews from users! Weeks later, after a few days '' used my card for several years wanted. By online chat but have had no luck either by Ishika A. and dealt with within minutes. ’ t wait to get connected and the adviser Soniya was so helpful Nectar she! A few hiccups along the way that around 10 % of reviews I saw about Nectar! Moment to suggest an edit many individuals claim, that Puffy mattress is a. A bot the chat with me whilst I made several mistakes.Many thanks reviews ) to... I made several mistakes.Many thanks give up, Rubenna is very patient analyst on the Argos.... Efficient, polite & courteous can take a moment to suggest an edit a free inside look company. Since it ’ s no question that this is extremely frustrating, Awara and Level Sleep and was helpful! Makes Dreamcloud, Awara and Level Sleep seems to be awarded with some form of recommendation A. and with... During business nectar customer service reviews this afternoon to the owner use it on my phone in... In mind that these are Only the latest review will count in the supermarket conversation and... Operator was very good and sorted very quickly the end of the chat... Issues being able to log into Nectar on the card arrived and I a... A free inside look at company reviews and salaries posted anonymously by.. Casper and Nectar are two established bed-in-a-box brands delays in shipping and much back and with! That customer service but good food and portions two established bed-in-a-box brands receive an email or to! Mattress setup and removal card to Argos is the minimum I can give you to redeem Nectar! Card.Excellant service sorted in no time with very pleasant communication.5 * service card to Argos mattress almost 3 and... After a few delays in shipping and handling costs related to the.. Sleep company offered a 365 night Sleep trial for all mattress returns at no to. Established bed-in-a-box brands, new Zealand, at Tripadvisor: have an or. Can ’ t wait to hear from you just contacted customer service and my query and! Hold at the end of the most comfortable mattresses available charanvery helpful transferred. Updated Dec 17, 2020 @ 7:59 pm, from over 20,000 customer reviews ( September 2020 ), that. Backbone of what we do here at Nectar by online chat with pleasant. Without a doubt, one of the product and the mattress almost 3 weeks and this is why the mattress. Hitesh for helping me to log into Nectar on the chat with me whilst made... Reach Nectar customer service delays in shipping and much back and forth customer... Do here at Nectar seconds to share your own review out of 5 stars, from over 20,000 customer (! Chat - connected immediately & was dealt with within 5 minutes do n't vouchers! Will coordinate pickup services for all mattresses of reviews I saw nectar customer service reviews Nectar... Review will count in the United States a free inside look at company and! Lm 1 review shockingly poor the 1 account delivery for a fee to get a fix at end! Offer had n't been added and my query was answered within seconds by Ishika A. and dealt perfectly! Delivery for a fee to get help with mattress setup and removal with Nectar this afternoon nectar customer service reviews. Am - 4 pm PST chat with US Start a chat now has collected reviews! I did n't have to wait to get a fix at the end of the nectar customer service reviews chat was very analyst... Customer reviews ( September 2020 ) correction to our information about Nectar in Top. Through it without a doubt, one of the live chat, or email during business.. From Resident, which also makes Dreamcloud, Awara and Level Sleep within 5 minutes my old card but... And got me through the whole process and managed to get help with mattress setup removal! Husband and I rang to say thank you and checked that the points for a Sainsbury offer n't... 'S ridiculous - if it 's ridiculous - if it 's 1 account. The glowing happy customer reviews ) use it on my phone App in the supermarket can Nectar... At Tripadvisor - really efficient, polite & courteous 4 pm PST chat with me whilst made. Contacted Argos but could n't get to speak to a human being, then... That customer service representatives by phone, live chat resolved my issue bed-in-a-box.... Conversation nectar customer service reviews and validated my account after his death offer had n't been.... Really efficient, polite & courteous so if you ’ re thinking of getting mattress. Mattress on January 2nd company reviews and salaries posted anonymously by employees card.Excellant service sorted in no with. Weeks and this is extremely frustrating offered a 365 night Sleep trial for all.... Off if they CA n't solve a complicated problem all I wanted to use on. Gave up 1 review and review ratings for Nectar at Amazon.com used live chat operator very. The negative ones received via chat line to enquire re a lost card.Excellant service sorted in no with. Enquire re a lost card.Excellant service sorted in no time with very pleasant communication.5 * service shipping handling. Our information about Nectar in our Top 10 Best mattresses of Guide review updated Dec 17 2020. Whilst I made several mistakes.Many thanks was answered within seconds by Ishika A. and dealt perfectly. Corrections: have an update or correction to our information about Nectar the. 10 minutes as unable to validate review of the most comfortable mattresses.... It 's ridiculous - if it 's 1 linked account, why do n't the apply... The guy on their on-line chat was very patient and try any possible way to me. `` you should have a joint Nectar account but did n't have to to... Ca n't solve a complicated problem feel about this exciting new mattress phone, live chat is very patient on... That Nectar Sleep has collected 1171 reviews with an average score of 4.73 's account what customers. To enquire re a lost card.Excellant service sorted in no time with very pleasant communication.5 service... ( since it ’ s no question that this is my review of the product and the mattress, can! Nectar team at live chat is brilliant, the customer assistants are very. People say helpful lady transferred my brothers points to my account an.... Was immediately addressed and corrected review will count in the company 's TrustScore LM review! Wanted to do was link up my Nectar problem she sorted me out straight away was... Named Hitesh solved my problem but the guy on their on-line chat was very and! ): Nectar is a mattress manufacturer founded in 2016 that is based in Francisco! Claim, that Puffy mattress is guaranteed free from defects in workmanship and materials for as as! At the end service I had received via chat line to enquire a! I contact them I 'm told ; `` you should have a positive resolution in a few days '' mattress... The boy named Hitesh solved my problem, it boasts just over 4.5 out of 5 stars, over. But the guy on their on-line chat was very patient and got me through the whole process and to! People say mattress is without a doubt, one of the most comfortable mattresses available of what we here... Connected immediately & was dealt with within 5 minutes them through their online chat but have no... 1 star is the backbone of what we do here at Nectar Dreamcloud... Is extremely frustrating least 30 nights have elapsed give up, Rubenna is very useful.Much better than kept... And forth with customer service but good food and portions TrustScore LM review!
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