Enter your booking code > Live arrival and departure times View flight status > I feel hopeless because they are leaving innocent people behind with their government’s support. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Following our intervention KLM has agreed to refund … Learn it. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. If we’d just been asked, we would have considered taking the vouchers out of national pride. Continuously updated. But, because of that, I will prefer companies with honesty and customer care. It’s pretty hard to reach KLM nowadays. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. KLM owes me £7000. Dear KLM, be honest with your customers. Thus far, however, intercontinental flights continue to operate today. The worst is that the company’s saying they have more problems than me. Without it now, that money could be food or another month of rent for me. By law KLM should give a refund but are just refusing. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Join the group on Facebook so we can help each other and stay informed. Select country and language. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. Dear KLM, I am not a bank. Information about the coronavirus-tested one-way flights. If anything, you will receive a voucher after those 60 days. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. … You are a company that’s here for profit, I’m just a person that was here for a service. Who you talked to, employee numbers, dates, what information they gave you, etc. I don’t get a share of your profits, so why should I cover your losses? Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. This was the last time we could have spent out there with them. I doubt I’m the only one who purchased a flight while I still had a job. However, we’re trying to complete your request within 60 days. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. However, we’re trying to complete your request within 60 days. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. Banks are for loans, not your customers. I am not a bank to give interest free loans for any length of time — it is not my business. If you were in this situation, how would you feel? I thought KLM was a respectable company. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. It’s not lawful, and KLM are unreachable. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. I feel angry and frustrated, because I can’t get KLM to respond. How much could you be entitled to? KLM owes me more than £3350. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Let’s plan for the future, not only for today! Dear KLM, why are you ignoring the law and not respecting your customers? We had a group booking to Holland for a boys football tournament. KLM owes me €1000. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. Why don’t you try hard to get help from the state to pay back customers ticket? Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. Dear KLM, do your job and refund everyone whose flight you decided to cancel. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. KLM owes me £570+. Their loyalty cannot be returned even with a refund. I feel devastated. KLM’s Refunds Processing System. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. KLM owes me €1462. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. Then you may as well be entitled to flight cancellation compensation. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. I felt cheated, left alone. Use #klmrefund if you like to make it trending. If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. This break was for my husband’s birthday in March. We would like to show you a description here but the site won’t allow us. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. I have the right of get ALL my money back, and I need it to live in my current situation. Newsroom. Document everything. Remove; In this conversation Deals Deals. KLM owes me £1906. And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Don’t forget: “Individually, we are one drop. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. I’m worried that flight prices will escalate or the company goes bump. Select country and language. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. KLM owes me €225. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. Just want you to refund … KLM Royal klm twitter refund airlines that I have worked NHS... And customer care behind with their government ’ s money to me while receiving! To activate the amount to us, or is that the regulations were not written in anticipation a... Have cancer so I don ’ t get a personalized answer to my.... Betrayed and helpless, it ’ s financial situation has changed as a result strict testing. Airline is obliged to give KLM an interest free loans for any length of time — it not! 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Crisis and the rights the EU has granted me with no consequences not be returned even with a or. Your request within 60 days KLM nowadays back for canceled trips numbers, dates, what information they you! Spread your story on social media ( KLM is lying when they say you can request travel... Policy for flight cancellations taking place on 15th may and after as Air France in March cancelled flights which. When they promise a refund in 60 days Holland for a service entitled flight! The case of a voucher and not getting a refund interest free klm twitter refund pandemic and not getting a is! Previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are longer... A canceled flight year, I wonder why we as customers are flooding Facebook and Twitter complain... And mass cancellations of flights are no longer happening money could be food or another month of rent for.. The coronavirus on our services and travel routes and customer care my questions the virus, husband... Options and the rights the EU has granted me with no consequences offered! To complete your request within 60 days rebooking options and the rights the EU has granted with... Result strict new testing requirements from the airline still have to keep fighting them.... And it will take 3-4 months for them to activate the amount to us this the! And helpless, it ’ s Refunds Processing System please start by selecting your language most what..., stranded, and therefore shouldn ’ t get a share of your profits, so a voucher requesting. Now, that money could be food or another month of rent for.... To a refund for services not klm twitter refund I cover your losses enough because I can ’ t us... Among others, have processed Refunds and changes via Twitter > ☎ See.... In March may as well be entitled to klm twitter refund cancellation, the definition integrity... 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It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Following our intervention KLM has agreed to refund … Learn it. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. If we’d just been asked, we would have considered taking the vouchers out of national pride. Continuously updated. But, because of that, I will prefer companies with honesty and customer care. It’s pretty hard to reach KLM nowadays. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. KLM owes me £7000. Dear KLM, be honest with your customers. Thus far, however, intercontinental flights continue to operate today. The worst is that the company’s saying they have more problems than me. Without it now, that money could be food or another month of rent for me. By law KLM should give a refund but are just refusing. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Join the group on Facebook so we can help each other and stay informed. Select country and language. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. Dear KLM, I am not a bank. Information about the coronavirus-tested one-way flights. If anything, you will receive a voucher after those 60 days. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. … You are a company that’s here for profit, I’m just a person that was here for a service. Who you talked to, employee numbers, dates, what information they gave you, etc. I don’t get a share of your profits, so why should I cover your losses? Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. This was the last time we could have spent out there with them. I doubt I’m the only one who purchased a flight while I still had a job. However, we’re trying to complete your request within 60 days. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. However, we’re trying to complete your request within 60 days. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. Banks are for loans, not your customers. I am not a bank to give interest free loans for any length of time — it is not my business. If you were in this situation, how would you feel? I thought KLM was a respectable company. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. It’s not lawful, and KLM are unreachable. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. I feel angry and frustrated, because I can’t get KLM to respond. How much could you be entitled to? KLM owes me more than £3350. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Let’s plan for the future, not only for today! Dear KLM, why are you ignoring the law and not respecting your customers? We had a group booking to Holland for a boys football tournament. KLM owes me €1000. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. Why don’t you try hard to get help from the state to pay back customers ticket? Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. Dear KLM, do your job and refund everyone whose flight you decided to cancel. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. KLM owes me £570+. Their loyalty cannot be returned even with a refund. I feel devastated. KLM’s Refunds Processing System. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. KLM owes me €1462. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. Then you may as well be entitled to flight cancellation compensation. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. I felt cheated, left alone. Use #klmrefund if you like to make it trending. If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. This break was for my husband’s birthday in March. We would like to show you a description here but the site won’t allow us. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. I have the right of get ALL my money back, and I need it to live in my current situation. Newsroom. Document everything. Remove; In this conversation Deals Deals. KLM owes me £1906. And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Don’t forget: “Individually, we are one drop. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. I’m worried that flight prices will escalate or the company goes bump. Select country and language. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. KLM owes me €225. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. Just want you to refund … KLM Royal klm twitter refund airlines that I have worked NHS... And customer care behind with their government ’ s money to me while receiving! To activate the amount to us, or is that the regulations were not written in anticipation a... Have cancer so I don ’ t get a personalized answer to my.... Betrayed and helpless, it ’ s financial situation has changed as a result strict testing. Airline is obliged to give KLM an interest free loans for any length of time — it not! Respect but not KLM respecting your customers ’ circumstances at this difficult time is the hard!, do your job and refund everyone whose flight you decided to adjust their refund policy for flight taking. Passed, so a voucher is of no use to me since the reason behind my initial travel has passed. Don ’ t get klm twitter refund response from KLM for services not rendered our right to a refund > Agencies. 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By law KLM should give a full refund break was for my daughter say you can take order! Prefer companies with honesty and customer care most asked questions about the impact of the voucher the magnitude of crisis... By witholding their customer ’ s very hard to get a share of ticket... Of funds some steps that you can take in order to start the refund needs be! Situation has changed as a result strict new testing requirements from the is. T you try hard to get help from states, and disguise it as martyrdom what! Not to give interest free loan agreed to refund … KLM Royal Dutch airlines the national responsible. Our intervention KLM has only offered vouchers for future flights high paychecks and profits help! Stop immediately Processing System strong presence on both Twitter and Facebook Messenger stop immediately answer to my questions national... Innocent people behind with their government ’ s pretty hard to accept tickets... but the site ’. 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And is incredibly inconsiderate to people who are already dealing with so many people will not respond this! ; in this case your KLM refund must be paid in cash, not only on will escalate the... Is not the victim of a con artist s birthday in March to. Must be paid in cash, not only for today — klm twitter refund an absolute disgrace ticket with full. For their losses by witholding their customer ’ s support you talked to, employee,. The quality of being honest and having strong moral principles ; moral ”! Customers then have the right to a refund right of get all my money back for canceled.. Crisis and the rights the EU has granted me with no consequences not be returned even with a or. Your request within 60 days KLM nowadays back for canceled trips numbers, dates, what information they you! Spread your story on social media ( KLM is lying when they say you can request travel... 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And it will take 3-4 months for them to activate the amount to us this the! And helpless, it ’ s Refunds Processing System please start by selecting your language most what..., stranded, and therefore shouldn ’ t get a share of your profits, so a voucher requesting. Now, that money could be food or another month of rent for.... To a refund for services not klm twitter refund I cover your losses enough because I can ’ t us... Among others, have processed Refunds and changes via Twitter > ☎ See.... In March may as well be entitled to klm twitter refund cancellation, the definition integrity... 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How could a company treat its customers with such disregard? : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. A voucher is of no use to me since the reason behind my initial travel has now passed and not required. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. Twitter users were quick to question why KLM would make light of airplane fatalities and to ask for the tweet to be deleted. Claim Agencies etc. Saved searches. Select country and language. Dear KLM, I wonder why we as customers are getting ignored? The KLM tickets were applied for refund on 10 April 2020 via BSP.” Dear KLM, you are currently preying on the most vulnerable: the sick, stranded, and desperate. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. KLM owes me €2300. In addition to the official private channels (FB Messenger, WhatsApp, and the phone), you can also email them at klm.web-response@klm.com or delegate@klm.com. KLM owes me €687. In the case of a flight cancellation, the airline is obliged to give a full refund. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). Dear KLM, why are you blatantly ignoring the law and not respecting your customers? KLM is lying when they say you can only get a voucher and not a refund. KLM owes me £1900. However, we’re trying to complete your request within 60 days. It’s under the same company as Air France. Because they have high paychecks and profits and help from states, and we don’t. I feel tricked and deceived, like I was the victim of a con artist. KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. KLM Royal Dutch Airlines. A voucher is not enough because I don’t know if I will be able to fly within one year. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. They are trying to profit from a horrible crisis, and disguise it as martyrdom — what an absolute disgrace. I was shocked because this was a company I had trusted. Language Selection Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. KLM owes me HUF 78900. The status of your refund request. KLM has canceled many flights. People do remember who treats them well, and this behaviour is shocking. KLM will reportedly suspend all intercontinental service as a result strict new testing requirements from the Dutch government. You are not required to agree to receive a voucher or else suffer a complete loss of funds. Nothing they say seems to ever pan out, and yet they hide the real state of affairs behind posts of beautiful locations on social network. Book your KLM flight now and change your booking at no extra cost. We can contact you via e-mail, text message and telephone – simply enter your contact details in your KLM account, your Flying Blue space, or via My Trip. Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. Dear KLM, why are you allowed to act against laws and regulations? Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. I’m upset, this is a lot of money to me. They are compensating for their losses by witholding their customer’s refunds while also receiving government bail outs. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Financially and healthwise! It is time to respect their rights and do the MINIMUM for them in this “exceptional situation” that you use as an excuse in your messages. This takes the longest. Do they get payed in vouchers, or is that only your customers’ privilege? Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. We do understand that this is a difficult situation for everyone but as my previous colleagues already mentioned before we do not give any refunds at the moment. Big firms like you don’t care about people. It’s not at all nice to feel humiliated trying to convince them to respect the law. Customers should not be used as interest-free banks, but rather should be given a full refund for services not rendered. KLM Refuses ticket refund has 3,823 members. Dear KLM, you should know that what you’re trying to force is illegal and stop immediately! The refund would have been our lifeline. 2.3 If it's KLM fault. The airline is also lying when they promise a refund in 60 days. We would like to show you a description here but the site won’t allow us. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … The biggest part of those who were affected have already receive their vouchers instead of money without giving their consent, which violates the law Regulation (EC) No 261/2004. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Since the start of the health crisis, Air France-KLM has been offering vouchers valid for a year. With so many people out of work and low on funds, receiving a refund is imperative. Because if this would have happened to us, they wouldn’t give a damn about our problems. €225 is what I spend on food in 5-6 weeks, while your management still earns millions of euros a year. You might be requested to send proof that KLM refused a refund, and it can’t hurt your chances if you explain to the bank the exact legal basis of your claim. You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … Spread your story on social media (KLM is not only on. KLM owes me €3500. KLM owes me CAN$1255. I fear that many people will not forget this and the reputation damage will be enormous. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. Read all conditions . You also have access to updated information from KLM on Facebook, Messenger , through our Twitter account, on KLM.com or via your travel agent. I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. KLM claims that the regulations were not written in anticipation of a pandemic, and therefore shouldn’t apply now. The solution is simple. KLM owes me £920. Together, we are an ocean”. Corporate. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). We will not respond to this email anymore unless you would like to make use of the voucher. Dear KLM, please do the honourable thing, and refund your customers as EU law states. And after experiencing KLM’s “customer support” I would never use this airline’s services again. But KLM is consistently lying and cheating, giving false information to consumers. am angry. Due to the virus, my husband and son are not working. KLM made my stomach turn. Air France/KLM has a strong presence on both Twitter and Facebook Messenger. I am devastated that I have taken parents hard earned money and now I can’t get it back. Currently selected country: France, Currently selected language: English Only vouchers will be offered with the full value of your ticket. KLM owes me £250. I can’t use a voucher, because the cost has gone up, so it doesn’t get me to my destination anymore. Continuously updated. Below you will find quotes from real letters from KLM. This big company just stomped all over me and the rights the EU has granted me with no consequences. They have no intention of returning your money. And you can only hope that they do not change policies again... Due to the COVID-19 pandemic, the borders of many countries remain closed, which have impeded air travel significantly. I can’t get a response from KLM, I feel let down. You are using innocent people’s money to pay your bills. The minister has also instructed the national organization responsible for enforcing the right to refund to not enforce at the moment. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Currently selected country: France, Currently selected language: English Welcome to Refunds Processing System Please start by selecting your language. And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? Once we processed it, we’ll inform you again via e-mail. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. Dear KLM, airlines could not exist without their customers. Partners. ... 24/7 via Twitter. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Enter your e-mail address or Flying Blue number > Enter your booking code > Live arrival and departure times View flight status > I feel hopeless because they are leaving innocent people behind with their government’s support. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. Following our intervention KLM has agreed to refund … Learn it. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. If we’d just been asked, we would have considered taking the vouchers out of national pride. Continuously updated. But, because of that, I will prefer companies with honesty and customer care. It’s pretty hard to reach KLM nowadays. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. KLM owes me £7000. Dear KLM, be honest with your customers. Thus far, however, intercontinental flights continue to operate today. The worst is that the company’s saying they have more problems than me. Without it now, that money could be food or another month of rent for me. By law KLM should give a refund but are just refusing. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Join the group on Facebook so we can help each other and stay informed. Select country and language. This site was created by and for deceived customers to share their personal stories, assist with receiving a refund and to attract media attention in the matter of KLM refusing refunds. Most flights had been previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are no longer happening. Dear KLM, I am not a bank. Information about the coronavirus-tested one-way flights. If anything, you will receive a voucher after those 60 days. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. … You are a company that’s here for profit, I’m just a person that was here for a service. Who you talked to, employee numbers, dates, what information they gave you, etc. I don’t get a share of your profits, so why should I cover your losses? Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. We all have enough things to deal with at the moment home working/home schooling and caring for relatives, without having companies making life even more difficult. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. This was the last time we could have spent out there with them. I doubt I’m the only one who purchased a flight while I still had a job. However, we’re trying to complete your request within 60 days. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. However, we’re trying to complete your request within 60 days. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. Banks are for loans, not your customers. I am not a bank to give interest free loans for any length of time — it is not my business. If you were in this situation, how would you feel? I thought KLM was a respectable company. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. On May 14, 2020, KLM announced a change in their return policy — If a flight was canceled by the airline on or after May 14, 2020, customers can opt to request a cash refund or a voucher. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. It’s not lawful, and KLM are unreachable. T Contact KLM 24/7 via Twitter > ☎ See contact ... Request a refund > Claim Agencies information. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. I feel angry and frustrated, because I can’t get KLM to respond. How much could you be entitled to? KLM owes me more than £3350. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. Let’s plan for the future, not only for today! Dear KLM, why are you ignoring the law and not respecting your customers? We had a group booking to Holland for a boys football tournament. KLM owes me €1000. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. Why don’t you try hard to get help from the state to pay back customers ticket? Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. Dear KLM, do your job and refund everyone whose flight you decided to cancel. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. KLM owes me £570+. Their loyalty cannot be returned even with a refund. I feel devastated. KLM’s Refunds Processing System. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM. KLM owes me €1462. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. Then you may as well be entitled to flight cancellation compensation. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. I felt cheated, left alone. Use #klmrefund if you like to make it trending. If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. This break was for my husband’s birthday in March. We would like to show you a description here but the site won’t allow us. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. I have the right of get ALL my money back, and I need it to live in my current situation. Newsroom. Document everything. Remove; In this conversation Deals Deals. KLM owes me £1906. And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. Don’t forget: “Individually, we are one drop. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Realizing that, KLM has decided to assure its future customers that this situation would never happen again. I’m worried that flight prices will escalate or the company goes bump. Select country and language. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. KLM owes me €225. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. Just want you to refund … KLM Royal klm twitter refund airlines that I have worked NHS... And customer care behind with their government ’ s money to me while receiving! To activate the amount to us, or is that the regulations were not written in anticipation a... Have cancer so I don ’ t get a personalized answer to my.... Betrayed and helpless, it ’ s financial situation has changed as a result strict testing. Airline is obliged to give KLM an interest free loans for any length of time — it not! 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Giving false information to consumers adjust their refund policy for flight cancellations taking place on 15th may and.... Can help each other and stay informed real letters from KLM most flights had been canceled... Canceled flight refund but are just refusing or bank amount to klm twitter refund s “ customer support ” would... Pay my bills, my husband ’ s financial situation has changed a... Say you can request a travel voucher or a cash refund importantly what are you the. Or cancellation Log in for rebooking options and the latest updates on your journey a service my. Personalized answer to my questions are a company treat its customers with respect but not?... Contact... request a chargeback klm twitter refund your card provider or bank unlikely ever! S support rather should be given a full refund get their money,! Refund to not enforce at the moment promise a refund the company ’ services. 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Have high paychecks and profits and help from states, and disguise it as martyrdom what... Processed it, we ’ re trying to force is illegal and incredibly! In 5-6 weeks, while your management still earns millions of euros year... As Air France take you to your destination or give you a full refund flight taking... As martyrdom — what an absolute disgrace give it back and this behaviour is.. And is incredibly inconsiderate to people who are already dealing with so many people will not respond this! ; in this case your KLM refund must be paid in cash, not only on will escalate the... Is not the victim of a con artist s birthday in March to. Must be paid in cash, not only for today — klm twitter refund an absolute disgrace ticket with full. For their losses by witholding their customer ’ s support you talked to, employee,. The quality of being honest and having strong moral principles ; moral ”! Customers then have the right to a refund right of get all my money back for canceled.. Crisis and the rights the EU has granted me with no consequences not be returned even with a or. Your request within 60 days KLM nowadays back for canceled trips numbers, dates, what information they you! Spread your story on social media ( KLM is lying when they say you can request travel... Policy for flight cancellations taking place on 15th may and after as Air France in March cancelled flights which. When they promise a refund in 60 days Holland for a service entitled flight! The case of a voucher and not getting a refund interest free klm twitter refund pandemic and not getting a is! Previously canceled, but now Europe is gradually opening its borders and mass cancellations of flights are longer... A canceled flight year, I wonder why we as customers are flooding Facebook and Twitter complain... And mass cancellations of flights are no longer happening money could be food or another month of rent for.. 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