@Honeywell_Home Horrible customer service. @radioactivecat Go to your location and tap on the name of your location. New ‘out the box’ and retrofit solutions will be available directly off the website, with technical support and installers UK wide to help consumers get the best out of their systems. @Honeywell_Home I know we have a C wire, but I’m not sure about the voltage. Please help me get my energy reports and fix your thermostats! Honeywell is an equal opportunity employer. There are a few different levels of functionality that Total Connect provides. I just needed a password reset because their system wasn’t doing it and I submitted via their online form, no response in four days and then I called customer service. I was able to connect with someone last night but finished before resolving bc I had to update my phone to the new iOS before we could continue. @lauratiny Please advise. @Honeywell_Home well, Jerry @Honeywell_Home seems I cannot get setup on Honeywell to register my T5, because it requires set up, and I cannot set it up, because the Honeywell Home iOS app is not working and I changed my network with my new modem and router, so the thermostat is off line too. can you state the exact time of the outage? Be the first to know the next time Honeywell goes down. With the tap of a finger, control your security systems, receive text messages and email alertsâ€”even view live video and video doorbell events, locate vehicles or assets, control thermostats, lighting and locksâ€”anytime, anywhere. @Honeywell_Home the Honeywell home iOS app (v5.4) is randomly logging me out. I keep hearing "we are going to escalate your issue". @Honeywell_Home my thermostat is down and it looks like the total comfort site is down. @Honeywell_Home, your Total Connect Comfort #smart #thermostat service is down PST 11:27 PM (Seattle) thanks! 2019, 11 Please read the information below. W1 Wi-FI Water Leak and Freeze Detector. Here’s where you’ll learn about the latest app releases and mobile news, find out about important Resideo Total Connect and AlarmNet 360 platform updates—including new features and product integrations, and stay up to date on dealer tools and resources. Honeywell Total Connect Toolkit. Is there maintenance being done or is there an issue with my thermostat? Control your security system, receive important alerts and true system status in real-time, and control Z-Wave ® automation devices. @MrFellows1 I updated the app today but it is still doing it. @Honeywell_Home Hi there I’ve been on hold for over an hour - thermostat problem - Warrenty - and your call back is not working from my cell - help! @DonD54946513 And I then have issues logging back in. I’ve been trying for over a month to get a person on the phone to reset it, I wait on hold forever but no one answers. @Honeywell_Home is your server down or undergoing maintenance as I can't log into app or tcc. @Honeywell_Home my thermostat is down and it looks like the total comfort site is down. @MrPeterJThomas Is there an issue with the @Honeywell_Home system? Commercial Portfolio. Shop Honeywell Home security cameras to self-monitor your house whether you're home or away. @Honeywell_Home I can't log in to my Honeywell Home app, nor on the web. Page last updated by @Honeywell_Home No recent work. @radhika61872577 LYNX Plus Toolkit. Please can jou confirm. @Honeywell_Home hello - we are unable to visit our UK second home due to C-19 restrictions. I purchased a new s8 air touch air purifier and cant register on the app as it says "failed to send verification code". It has been 9 months that I raised this issue to honeywell to no avail. @Honeywell_Home GM. Help! Users may control their security system, video cameras, thermostats, lighting, locks and more. Web site totally down folks ! Do you have a services dashboard? The Resideo Total Connect app offers smart home and business solutions for users to remotely control their security system, video cameras, thermostats, lighting, locks and more. 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